Start with the right record collection

Your personal Flightbook and the airline's Flight Logs have different scopes. A flight missing from one view may belong in another or still be completing.

1. Find your personal flight

Open Flightbook from your activity tools. Use search and the available filters to narrow the list. Check the time period and clear old filters if the expected flight is missing.

  1. Match date, airports and aircraft registration.
  2. Open the flight's detailed record.
  3. Check recorded status and outcome before comparing totals.
  4. Use any available report or playback tools to inspect the specific flight rather than relying only on a list row.

2. Review company activity

Open company Flight Logs for airline-wide records. Confirm the company and pilot context and compare the same period when reviewing performance.

For a recently tracked portal flight, FLY NOW also shows active and recent web flights. This helps distinguish an unfinished flight from a completed log entry.

3. Investigate a missing result

  1. Clear search and filters.
  2. Check whether the flight was personal, company, cargo or another operation.
  3. Inspect the tracking page for completion pending or review messages.
  4. Confirm the aircraft and airport pair rather than relying on similar flight numbers.
  5. Refresh after processing, then collect the flight ID and evidence if it remains missing.

Do not create a replacement flight or repeat a paid business action merely to make a summary update.

4. Compare operations fairly

Use completed flights in a consistent date range. Separate passenger, cargo and repositioning work when interpreting results, because their purpose and accounting differ. Compare revenue with costs rather than treating distance or flight count as profit.

For an unexplained result, follow the support guide with the record ID, expected outcome and actual outcome.