Last updated: 14 November 2026
These Terms and Conditions ("Terms") govern your access and use of LukeAirTool, flyLAT, and all related services.
By using our services, you agree to comply with these Terms.
Money earned or transferred in the simulated airline economy is fictional. This does not include real subscription payments or subscription account credit.
In-game airline balances and economic mechanics are simulations. Premium subscription payments are real payments; subscription account credit is governed by Section 6.
We are not affiliated, associated, endorsed, or connected in any way with any real airline, aviation company, or organisation.
All airlines, routes, operations, and activities within our platform are works of fiction and exist solely for entertainment and simulation purposes.
Anything you do within our system has no connection to, or impact on, the real world.
This also includes User Poaching, Advertising, Competitive Solicitation
flyLAT Premium is provided by Heron Digital LTD. These subscription terms apply to new purchases from 14 November 2026. They do not remove rights or benefits already agreed for an existing paid purchase.
The airline CEO purchases Premium for their account and airline. Employees do not need their own subscription to fly for a subscribed airline. Free launch access continues until 21 November 2026. From launch, an airline needs active Premium access for its employees to fly and use subscription-only features. Free account, support and other designated free pages remain available. There is no seven-day subscription trial in the current offer.
The current base price is £37.99 for a 12-month term. Subscriptions renew automatically for successive 12-month terms unless renewal is cancelled. The first payment is due at purchase. Your available credit is applied before your payment method is charged. Prices are in GBP; any applicable taxes or additional charges are shown before payment. Only the annual purchase option is currently offered; there is no two-year upfront option.
Eligible preorders are paid for immediately, with Premium starting on 21 November 2026. The first £37.99 payment covers 15 months: 12 paid months plus three bonus months, ending on 21 February 2028. There is no further charge on launch day. The bonus applies only to the first term, not to renewals.
Start preorder checkout by 23:28 on 20 November 2026 and complete payment before 00:00 on 21 November 2026, London time. The checkout cutoff allows time to complete payment. Purchases from 21 November receive a standard 12-month term without the bonus. An unpaid order or invoice does not activate a paid subscription.
Credit granted by administrators is non-refundable and cannot be exchanged for cash. It is an account allowance, not a cash deposit. Available administrator credit is applied to subscription invoices after any applicable loyalty credit and before your card or other supported payment method. Any remaining available balance can be used on later invoices. Cancelling renewal does not remove unused administrator credit. Credit already used to settle an invoice is no longer available to spend again.
Use Cancel renewal on your flyLAT subscription page to stop future renewal payments. Your paid access, including any earned preorder bonus months, continues until the displayed paid-through date, subject to the platform rules. Cancelling renewal does not itself refund the current term.
You may use Resume renewal where offered before your paid term ends to keep continuous subscription and loyalty benefits. Unused loyalty credit expires when the paid subscription ends; unused administrator credit is retained. A new subscription after the previous subscription has ended starts at the first-term price and earns loyalty credit afresh.
Payments are processed securely by Stripe using the methods offered at payment. Apple Pay and Google Pay availability depends on the device, browser and wallet setup. A failed or unpaid invoice does not grant a new paid term; update your payment details promptly to avoid interruption when existing paid access expires. The subscription page shows your status, renewal terms, available credit and estimated payment. Use Update payment method for payment details and View invoices for invoice history.
Outside any statutory cancellation or refund rights, we do not offer discretionary refunds for early cancellation or unused time. Nothing in these terms excludes rights that cannot lawfully be excluded, including rights relating to faulty or misdescribed services. Where applicable, consumers have a 14-day statutory cancellation period from entering the contract. Any lawful exception or deduction depends on the nature of the service and any required express request or consent; merely using flyLAT does not automatically waive these rights. To exercise a statutory cancellation right or request a refund, contact Heron Digital Support with your account and order details and a clear statement of your request.
Maintenance and interruptions may occur. New subscriptions under these terms do not include an automatic downtime extension or fixed compensation schedule. This does not affect statutory remedies or compensation already promised for an earlier purchase. We will give advance notice of changes affecting future renewal prices or material subscription terms so you can cancel before they apply. Changes do not retrospectively shorten a paid term or remove credit already applied to a paid invoice.
All content, services, and software are protected by copyright. Redistribution or reverse engineering is prohibited.
By uploading any files, you confirm that you have full ownership or the necessary permissions to share and use the content. Audio announcements uploaded for your airline are strictly private and will only be accessible within your airline. These files will not be publicly available or shared outside your airline team.
You may update or replace your announcements at any time through your account portal. For more information about premium features and policies, please refer to our
Terms and Conditions for Premium Members.
Creating multiple accounts for the purpose of owning or managing multiple airlines just to exploit the economy (e.g. transferring money, assets, or staff between accounts), is strictly prohibited.
If we detect this type of behavior, all involved airlines may be permanently wiped without prior warning. Repeated violations may result in account suspension or a permanent ban.
Please note: Account suspension or airline data removal does not create a discretionary refund entitlement. Statutory rights are unaffected.
We may update these Terms anytime. Important changes will be updated via portal.
The internal messaging system in flyLAT is designed to support communication between members of the community, airline teams, and friends.
Please follow your geographic rules regarding minimum age for social media.
Note: In your country (US), the minimum age to use messaging systems is 13 years old. Please ensure that this is correct. If you are under 13 years old please ensure you seek your parents or guardians permission.
By using the internal mail system, Discord integration, or any other communication tool within the flyLAT ecosystem, you agree to the following:
All users are expected to maintain respectful, professional, and sportsmanlike behavior in their messages.
Harassment, hate speech, discrimination, or any form of abusive behavior will not be tolerated. This includes messages sent through Discord, internal mail, or any other flyLAT platform.
We do have a script that checks messages for content that may violate our Terms and Conditions. While this is an automated check, serious violations may trigger manual review by our moderation team.
Messages are not encrypted. Do not share any personal information such as addresses, passwords, or payment details through the messaging system.
The developers and flyLAT team will never ask for personal information. The system automatically detects admin messages and clearly displays when an admin has contacted you.
Messaging should primarily be used for immersion purposes (e.g. airline operations, flight coordination). While you're free to communicate freely, all content must comply with our Terms and Conditions.
If you receive a message that violates this policy, please report it by providing a screenshot to the flyLAT moderation team via Discord or support.
Users found violating this policy may be permanently banned from flyLAT. If banned, your subscription is subject to the cancellation, refund and statutory-rights provisions above.
Please be respectful to one another in this diverse community. Constructive opinions are welcomed, but malicious behavior is not tolerated.
Offense #1: Warning
Offense #2: Timeout 1 hour
Offense #3: Timeout 2 days
Offense #4: Temporary Ban
Severe cases may result in immediate ban.
For product support, visit the Heron Digital Support Portal. We do not offer support via private messages. Please provide full details for quicker help. You may also use the community Discord channel #flyLATsupport.
You can always come back to this page by heading over to flylat.net and go to the bottom of the page. Please note that everytime we update these terms, you will need to accept them. You will be notified via portal.